Refund policy

Here’s a clean, standard return policy you can use for your Shopify store:

Return & Refund Policy

We want you to be happy with your purchase! Please review our return and refund policy below.

Physical Products

Returns are accepted within 14 days of delivery. To be eligible for a return, your item must be returned in its original condition, unworn or unused, and in its original packaging when applicable.

Customers are responsible for return shipping costs unless the wrong item was sent or there was an error with the order on our part.

The returned item must be received before a refund will be issued. Once your return has been received and inspected, your refund will be processed to your original method of payment.

Original shipping charges are non-refundable.

Digital Products

Due to the nature of digital products and instant downloads, all digital product sales are final. Digital files cannot be returned, exchanged, or refunded once purchased.

Shipping Damage

We carefully prepare and package physical orders for shipment. However, we are not responsible for damage, loss, or mishandling that occurs while a package is in the possession of the shipping carrier.

If your package arrives damaged, please contact the shipping carrier directly to inquire about filing a claim. We recommend keeping the original packaging and taking photographs of the package and damaged item for documentation.

Return Requirements

Please contact us before sending a return so that we can provide return instructions. Items returned without prior authorization may not be accepted.

Returns must be shipped back within the approved return period. We recommend using a trackable shipping method, as we cannot be responsible for return packages that are lost or damaged in transit.

By completing a purchase from our shop, you acknowledge and agree to this Return & Refund Policy.

I can also make this warmer and more small-business friendly or create a shorter Shopify version that’s easier for customers to skim.